At The Urban Sound Store, we strive to provide high-quality audio samples and tools for your creative needs. Due to the nature of digital downloads, we handle refunds on a case-by-case basis. If you encounter any issues with a product, please contact us within 14 days of purchase. By completing a purchase, you agree that refunds will be issued at the sole discretion of The Urban Sound Store staff, and all decisions made by our team are final.

When Are Refunds Issued?

We are happy to provide a refund or store credit if:

The product is proven to be defective or not as described.

Non-Refundable Situations

Unfortunately, we are unable to offer refunds in the following cases:

• Our system shows a successful download attempt by you.
• You have changed your mind or no longer need the purchased product.
• You have found an alternative product that better suits your needs.
• You are unable to use the product due to hardware or software limitations (e.g., you do not own the compatible software or equipment).
• You lack the necessary knowledge or know-how to use the product.
• The product is being used with cracked or illegally downloaded software.

Refund Eligibility

Refunds are eligible within 14 days of the purchase date, as indicated in your Order Confirmation Email.

We encourage all customers to carefully review product descriptions and software requirements before making a purchase. The Urban Sound Store does not offer refunds for products requiring specific software or hardware, such as Digital Audio Workstation (DAW)-specific libraries or software synth preset banks. It is the customer’s responsibility to ensure they meet these requirements.

How to Request a Refund

If you believe you are eligible for a refund, please contact us at info@theurbansoundstore.com with your order number and any relevant information. Our team will review your request and respond promptly.

Thank you for choosing The Urban Sound Store! We appreciate your understanding and cooperation.